General Terms of Use
February 2025
These General Terms of Use ("Terms") apply to the content and use of the online application "Ability Hub" (hereinafter referred to as "the Application"). This includes, in particular, the website [www.ability-hub.com] as well as any apps provided by the provider for the use of the Application [app.ability-hub.com].
For better readability, the generic masculine is used in these Terms. The personal designations used in this document refer to all genders unless otherwise specified.
1. Provider of the Application
The Application is offered and provided by:
Ability Hub GmbH (hereinafter referred to as "Ability Hub" or "Provider" or "we") Pappelallee 78/79, 10437 Berlin Email: info@ability-hub.com Phone number: +49 176 8235 5198
2. Subject of the Agreement
2.1 These Terms govern the use of the Application, which enables users to access certain digital services described in detail within these Terms and the Application.
2.2 The Provider does not guarantee uninterrupted, error-free technical availability of the Application at all times. The Provider will make efforts to minimize potential downtimes.
2.3 Without separate written consent, the user is permitted only to use the Application for informational purposes for internal use but not for commercial exploitation of the Application and/or its content.
3. Conclusion of Contract
3.1 The contractual relationship between the Provider and the user regarding the use of the Application, governed by these Terms, comes into effect once the user accepts these Terms (e.g., upon installing the app or before using the website's functionalities). A separate acceptance declaration by the Provider is not required.
3.2 The Provider explicitly reserves the right to modify, supplement, delete, or temporarily or permanently discontinue the Application and the associated services at any time without prior notice.
3.3 Paid services may not be restricted to the disadvantage of the user during the agreed paid term.
4. Scope and Content of Offered Services
4.1 Information Services
The Application primarily provides information on sustainability, ESG and sustainability regulations, and other topics such as regulations on digitalization and AI. The provided content consists of curated and reliable sources, including official government sources, ministries, and EU institutions. The offering is supplemented by original content, which is reviewed by subject matter experts or legal professionals when necessary. Additional content is provided by a selected team of experts on thematic levels. Users can navigate the platform based on their needs and knowledge levels, from fundamental topics to templates, according to their subscription plan. Additionally, users receive information on events, communities, networks, and supplementary content curated or created by Ability Hub.
4.2 User Account
The Application may offer users the ability to register an account and store their personal data. The functionalities available after registration are described in the Application.
Users have the right to delete their accounts at any time. The processing of personal data follows the privacy policy.
If the user is a company, multiple accounts may be created for the same company.
4.3 Chatbot
The Application enables users to interact with an AI-based chatbot.
Users acknowledge that AI-generated responses are based on probability calculations and training data, which means that the content may be outdated, incorrect, or inaccurate. Therefore, AI-generated content should not be used as a basis for decisions of significant importance. The use of AI-provided data is at the user's own risk.
5. Costs and Compensation
5.1
All services available through the Application (e.g., downloading and installing the app) are subject to fees. Users will be explicitly informed of the associated costs during registration or when accessing specific services (e.g., when purchasing a paid subscription or individual paid services).
5.2
A contract for paid services is only concluded when the user explicitly confirms the purchase by clicking the designated button. Beforehand, the Provider will always inform the user about the specific subject of the paid services, the contract duration, and the payment terms.
6. Right of Withdrawal
If the user is a consumer within the meaning of Section 13 of the German Civil Code (BGB) and purchases paid services, the following right of withdrawal applies:
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without providing any reason.
The withdrawal period is fourteen days from the day of contract conclusion.
To exercise your right of withdrawal, you must inform us (Ability Hub, Pappelallee 78/79, 10437 Berlin, Email: [info@ability-hub.com], Phone: +49 (0)176 8235 5198) by means of a clear statement (e.g., a letter sent by post, fax, or email) regarding your decision to withdraw from this contract. You may use the attached sample withdrawal form, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient to send the notification of exercising your withdrawal right before the withdrawal period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for additional costs resulting from a different delivery method than the cheapest standard delivery offered by us), promptly and no later than fourteen days from the date on which we receive your withdrawal notice. We will use the same payment method you used for the original transaction unless otherwise expressly agreed; no fees will be charged for this refund.
If you requested services to begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of services already provided relative to the total services in the contract.
Sample Withdrawal Form
(If you wish to withdraw from the contract, please complete and return this form.)
To: Ability Hub GmbH, Pappelallee 78/79, 10437 Berlin, Email: [info@ability-hub.com]
I/we () hereby withdraw from the contract concluded for the purchase of the following goods/services ():
Ordered on () / received on (): __________________________
Name of the consumer(s): __________________________
Address of the consumer(s): __________________________
Signature of the consumer(s) (only if notified on paper):
Date: __________________________
(*) Delete as appropriate.
7. Contract Duration and Termination
7.1
The contract term is generally 12 months unless otherwise agreed upon during the contract conclusion. The user and the Provider have the right to terminate the contract with one month’s notice before the end of the term. If no termination occurs, the term is automatically extended by another 12 months.
7.2
The right to terminate for good cause remains unaffected.
8. Contract Amendments
We reserve the right to modify these Terms from time to time (particularly in the event of legal changes, changes in supreme court case law, or modifications to our offerings). Users will be informed of any changes via email, with specific reference to the amendments. Users will have the opportunity to object to the changes within six weeks of their announcement. Each notification will include information about the ongoing objection period and the consequences of failing to object. If a user does not object in time, the amended Terms will be deemed accepted. If the user objects, the contract will continue under the original conditions. In this case, we reserve the right to terminate the contract with three months’ notice. If a membership is agreed for a specific period, termination is only possible at the end of that period.
9. Liability Disclaimer
9.1
Insofar as the provider makes data and information available, these are merely suggestions for informational purposes for users. It is the responsibility of each user to thoroughly review the data and information before relying on them for any significant decision. The provider assumes no liability for the functionality, timeliness, accuracy, completeness, or quality of the provided data and information.
9.2
Insofar as content within the application is generated by AI and has not been reviewed by a human before publication, this will be explicitly indicated within the application. The provider assumes no liability for any deficiencies in AI-generated content, particularly for incorrect, outdated, or inaccurate information. It is the responsibility of the user to verify the information provided by the AI before relying on it for any significant decision.
9.3
Insofar as we refer to third-party content within the application for informational purposes only, we assume no liability for the accuracy, timeliness, or completeness of such information.
9.4
The provider is liable exclusively in cases of gross negligence or willful misconduct, as well as (regardless of the degree of fault) for damages resulting from injury to life, body, or health and, in accordance with the Product Liability Act, without limitation under statutory provisions.
9.5 The provider is not liable for slight negligence in the case of free-of-charge offerings. For paid services, the provider is only liable for slight negligence in the event of a breach of a cardinal obligation arising from this agreement. Cardinal obligations are all essential obligations whose fulfillment enables the proper execution of the contract in the first place and on whose compliance the contractual partner regularly relies and is entitled to rely. These obligations are necessary for the fulfillment of the agreement, and their violation would jeopardize its purpose. In such cases, liability is limited to typical and foreseeable damages. In all other cases, there is no liability for slight negligence.
10 Warranty and Updates
10.1
No warranty rights apply to the free use of the application.
10.2
In the case of paid use of the application, the statutory warranty rights (§§ 327d ff. BGB) apply. For clarification: The agreed condition of the application explicitly does not include that its content is always error-free and up to date.
10.3
From time to time, the provider may release updates for the application without prior request to fix defects and/or optimize the application. The provider will inform users about all significant changes associated with an update.
10.4
Any other modifications to the application are only permitted under the conditions of § 327r BGB.
11 Intellectual Property and Industrial Property Rights
11.1
All rights to the application are exclusively owned by the provider. The user is granted only a simple, revocable, non-transferable, and non-sublicensable right, limited to the duration of use under these Terms and Conditions, to use the application as intended in accordance with these Terms and Conditions.
11.2
Without the provider's explicit written permission, the user is not permitted to use any other rights of the provider (e.g., trademarks and company identifiers).
11.3
The provider reserves the right to pursue any unauthorized use of content through both civil and criminal legal action.
12 User Data and Security Notices
12.1
The user must ensure that all information and content provided during registration or while using the application is accurate, precise, up-to-date, and complete and does not violate any laws and/or third-party rights. The storage of protected third-party content (e.g., trademarks, photographs) is only permitted if the user holds the respective rights or has been authorized by the respective third party to use them.
12.2
The user is responsible for keeping their login credentials confidential. The user must ensure that no third party can access their account using their registration data and/or misuse their login credentials.
12.3
The user is obliged to ensure that any data and content they transmit are free from malicious programs and malware, particularly free from viruses, worms, Trojans, or any other elements that could endanger or impair the functionality or existence of the application, its associated technical infrastructure, or the data of other users.
12.4
The provider is entitled to exclude users from using the app at any time and to block or restrict a user's access. Furthermore, the provider reserves the right to assert claims for injunction and damages should the respective user fail to comply with the communicated exclusion from usage.
13. (Online) Dispute Resolution
For the out-of-court resolution of consumer disputes, the European Union provides an online platform at http://ec.europa.eu/consumers/odr. We are not obligated to participate in a dispute resolution procedure before a consumer arbitration board. Furthermore, we have decided against voluntary participation in such procedures.
14. Final Provisions
14.1 German law applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). Mandatory statutory consumer protection regulations applicable to users with a residence or habitual abode outside of Germany remain unaffected by this choice of law. The place of jurisdiction for all disputes arising in connection with the use of the app and the websites is Hamburg.
14.2 Should any of the above provisions be or become invalid, this shall not affect the validity of the remaining provisions. In place of the invalid provisions, regulations shall apply that come as close as possible to the economic purpose of the agreement while appropriately safeguarding the mutual interests. The same applies in the event of a contractual gap.